Troubleshooting & Tech support

Q: Certain channels do not come in clearly?
A: Use the CFT button first and then push the F+ and F- buttons on the remote to fine-tune the picture.



Q: Some channels are fine, but others are not and I can't tune them in at all, why does this happen?
A: You might be on a multi-mode system, and you need to change the frequency, to HRC or STD (comes set on STD), then hit the CFT button on each channel.

Q: There are some channels where I get nothing, is there something wrong with the box?
A: You most likely do NOT have a live station on every channel. The convertor is made to handle all analog cable systems, the average number of channels is around 60, but some have as many as 99+ (analog).

Q: Basic stations are grainy, snowy, or poor quality OR I have to fine tune every time I switch channels OR all the channels come in except channels 5 & 6 OR only channels 5 & 6 come in OR numerous channels are only received in black and white.
A: Make sure your TV and the box are set on the correct channel (3 or 4), turn off the power and change the setting on the back of the box. Also make sure you don't have a filter on your line.

Q: I get absolutely nothing, no channels at all. What am I doing wrong?
A: Make sure your TV and the box are set on the correct channel (3 or 4). You may have Digital cable and our box will not work on that system. You will need to contact your cable company and tell them that you would like to go back with Analog cable services. You will then get all the channels you need. If you don't have digital you will need to follow the step above.
CATV Wiring Diagrams


CONVERTER > TV
CONVERTER > VCR > TV
CONVERTER > VCR > TV using A/B SWITCH
CONVERTER > VCR > TV using DUAL RF INPUTS
CONVERTER + VCR > PIP
VCR > CONVERTER > TV
VCR > TV
VCR > TV using AUDIO-VIDEO INPUTS
2 VCRs > TV using A/B SWITCH
CABLE > TV
CABLE or ANTENNA > TV using A/B SWITCH
DVD > TV

Still having problems? Contact us via email
sales@5starsale-cable-descrambler.com

Please be descriptive in with all emails. We will solve your problem. If you could get the exact name brand and model number of the box that your cable company uses it would help us better assist your needs.